Shipping Information
In-Store Pickup
- We offer free in-store pickup at our Gallery location in Clayton, Georgia.
To select this option, proceed to checkout and choose "I'll pick up myself" to remove shipping charges from your cart
Processing & Shipping Times
- Please allow 3-5 business days for your order to be processed and packed.
- Once shipped, most orders arrive within 4-7 business days. We'll send you a tracking number as soon as your item ships.
- Most orders ship via USPS or UPS Ground from Clayton, Georgia.
- Pre-Order items are items that we print and/or assemble in-house. We typically ship out pre-orders within 5-10 business days. We will contact you if your pre-order item is expected to take longer.
Shipping Costs & Surcharges
- Shipping costs are based on the size and weight of your items. We offer free shipping with some items.
- Please note that UPS and USPS shipping carriers add a holiday surcharge from September through January. The holiday surcharge is higher for extra-large or heavy items. This is included in the shipping cost you see at checkout. Due to the current high cost of shipping, we try to keep your shipping costs down and do not add any extra fees for handling, packing, or supplies.
Special Circumstances
- Large Items: For extra-large paintings and sculptures, please contact us for custom shipping quotes and delivery estimates. If your item shows free shipping, you will not have to pay for shipping.
- Carrier Delays: While we strive for timely delivery, we are not responsible for delays or changes in cost that are caused by the shipping carrier. We will notify you of any significant changes to your delivery.
- Insurance: All items are insured for the cost paid for the item.
Returns & Exchanges
Our Policy
- Returns are accepted for store credit or exchange only within 10 days of purchase or delivery.
- Items must be in their original condition and accompanied by the sales receipt and any original certificates.
- Items should be returned in their original packaging via an insured carrier. The customer is responsible for all return shipping costs.
- We recommend using UPS or FedEx for tracking purposes, as we are not responsible for items lost during return shipping.
Non-Returnable Items
- The following items are considered final sale and cannot be returned or exchanged:
- Print to order, sale, clearance, custom or special order items.
- Any discounted items.
How to Initiate a Return
- Contact Us: Within 48 hours of receiving your item, you must contact us to confirm your return.
- Get Approval: We will provide you with a Return Approval Receipt, which must be included with your return.
- Ship or Drop Off: Returns must be shipped or brought to the gallery within 7-10 days of your receipt of the item.
Damaged Items
- If your item arrives damaged, you must contact us within 48 hours of delivery to file an insurance claim.
- Please take photos of the damaged item and the shipping box.
- Send the photos and a description of the damage to the gallery so we can issue a return shipping label and submit the claim.
